The paperwork in your business can really slow you down. Whether it's managing regular maintenance contracts and billing, emergency repair calls, or new installations, you need to be able to schedule your technicians and keep accurate records on every customer - and every piece of equipment. HindSite can help.
Eliminating the paperwork in your service business with HindSite's service business software allows you to be more efficient. It's an old maxim, but a true one: "Time Is Money." Use The HindSite Solution to help you be more productive, generate more profit, and actually have some "time off." It's amazing what you'll be able to do when you're not battling the paperwork.
Whether it's in-house repair or an early-morning run, you need to know exactly what's happening for every service call and on every machine and appliance. And you need to track the time, materials, and services provided so you can bill accurately for your work.
Our mobile software automates time and material tracking on every machine for every customer you have. With individualized history per customer and per unit, you can have the competitive advantage of being able to answer your customers' questions immediately and accurately, every time. You can even manage preventative maintenance contracts, and advise customers ahead of time about replacing units - preventing costly breakdowns.
HindSite does this by replacing the clipboard and paper work order with our field service software. Our solution includes mobile software from the start (it's not an add-on!), because we understand the value in good information from the field. Tracking time and materials accurately and in real-time allows you to bill accurately (stop leaving money on the table!) and help you manage field work based on productive time. For the work done in-house, it's the same process: track "shop time" per job, per unit, so you can maintain accurate records. And you're able to track incomplete work, to know why it was incomplete, and when you'll be able to reschedule it.
Our scheduling software allows you to quickly respond to customers and dispatch your technicians, while carefully routing work to reduce travel time and get that extra job or three done each day. All customer information - including unlimited custom fields - is just a click away, so you can spend less time on the phone and be more efficient.
Invoicing becomes easier too, and takes less time. HindSite uses information captured on each work order in the field or in the shop to make billing 100% paperless. You can also set up recurring invoices for maintenance contracts to run automatically. Our QuickBooks interface, or our Sage Peachtree and Simply Accounting interfaces, make invoicing happen regularly and quickly. No more double entry, no more mistakes that go uncorrected due to paperwork.
All these benefits apply to your installations too. Installations can be tracked daily, comparing bid vs. actual, with incremental billing built in if necessary. And you can use HindSite for your estimating, allowing the office and installers to see the same information, making communication between your people more accurate.
Field technicians use work order software designed to be simple. They can download work in real time - already scheduled and routed in the office to make daily stops as efficient as possible - including detailed site notes, which they can update in the field as they go. All materials used are also recorded, making sure that you are billing for all the inventory you use on the jobsites. And time tracking is automated, allowing you to understand your labor costs and productivity.